How to Reset My Two-Factor Authentication (2FA)?

If you’ve lost access to your authenticator app or device, you can request a 2FA reset by following the steps below.

Steps to reset 2FA:

1. Log in to your StraitsX account.
   
   
   
2. On the 2FA verification screen, click "Having trouble with authenticator?" below the "Submit" button.
   
   
   
3. On the "Security Check" page, you will see a message confirming that a verification code will be sent to your registered email address and phone number. Then, click "Continue".
   
   
   
4. Enter the One-Time Password (OTP) sent to your email and phone number, then click "Submit".
   
   
   
5. Once verified, your 2FA will be successfully reset.
   

To set up your 2 Factor Authentication (2FA), please read this article: How to Set Up Two-Factor Authentication (2FA)?