Verification for StraitsX Personal Accounts typically completes within 1 business day after you’ve submitted all required documents.

What affects processing time?

• Submission accuracy – Clear, complete, and readable documents are processed faster.

• Volume of new applications – During peak periods, processing may take longer.

• Manual review – Some submissions may require additional checks.

Typical timeline

• Standard: 1 business day

• Maximum: Up to 5 business days

You’ll receive an email once your verification is completed.

Additional document requests

In some cases, we may contact you to provide more information or documents. This helps us complete your verification securely and in line with regulatory requirements. Please check your inbox regularly and respond as soon as possible to avoid delays.

Need help?

If your verification is still pending after 5 business days, or if you’re unsure what documents are required, contact our Customer Support Team.