What are unsupported tokens?
Unsupported tokens are digital assets that a particular platform or service does not support for deposit, trading, or other functions. An unsupported token deposit occurs when a user sends a cryptocurrency or token to their StraitsX wallet that is not part of our list of supported cryptocurrencies and tokens.
What is token recovery?
Token recovery refers to the process of retrieving tokens that were mistakenly sent to an incorrect or unsupported address or network on our platform. In the token recovery process, it is important to note that:
- Blockchain transactions remain fundamentally irreversible
- Case-by-case evaluation are necessary to determine potential recovery
- There is no absolute assurance of token retrieval
What types of token recovery are supported?
| Type | Description | Recovery Status | Minimum Recovery Value |
| Same-Network Recovery | Tokens sent to the correct blockchain (e.g., Ethereum to Ethereum) but wrong address | ✅ Supported | 100 USD |
| Cross-Network Recovery | Tokens sent across different networks (e.g., BSC to Ethereum) | ✅ Supported (if conditions met) | 500 USD |
| Unsupported Token Recovery | Tokens not officially supported by our platform or wallet provider | ⚠️ Supported only if wallet provider supports it | 500 USD |
| Non-recoverable token | Tokens not supported by our wallet infrastructure | ❌ Not recoverable | N/A |
What are the recovery fees?
| Recovery Type | Recovery Fee |
| Same Network | $100 flat (for $100–$1,000) 10% (for $1,001–$20,000) 5% (above $20,000) |
| Cross-Network | $500 flat (for $500–$5,000) 10% (above $5,000) |
| Unsupported Tokens | $500 flat (for $500–$5,000) 15% (above $5,000) |
How can I pay the recovery fee?
| Payment Method | Availability |
| Deposit in SGD or USD | ✅ Available for all recovery types |
| Deduct from recovered token amount | ✅ Available only for supported tokens (XSGD, USDC, XUSD, USDT, ETH, POL, TRX) |
| Unsupported tokens | ❌ Not eligible for deduction |
How long does token recovery take?
- Same-network recovery: Usually within 7–14 working days
- Cross-network or complex recovery: May take 30+ days, depending on the case complexity
Does StraitsX offer recovery assistance for unsupported tokens toward other platforms?
No. In such cases, the recovery process should be initiated from the recipient platform or receiving wallet provider.
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