To lodge a claim for a compensation payment, please lodge a support ticket and provide all requested information with sufficient details and clarity. Once the support ticket is lodged, StraitsX aims to provide an initial response within five (5) business days.
Upon receiving your support ticket, we will initiate an internal investigation to investigate the incident and assess your eligibility for compensation. The time required to complete this process will vary based on the complexity of the incident, as well as your promptness and cooperation in providing all relevant and requested information.
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