Making a Transfer In Request

1. Sign in to your account and select the “Transfer In" tab.

2. Select "XSGD" > "Bank Transfer".

3. Click on the “Transfer In” button to generate the instructions.

4. The transfer in instructions will be shown. Take note of the transfer type and the receiving (payee) bank account name and number.

5. Make a wire transfer via the FAST network from your bank’s mobile app or website.

• Transfers must be made from a first-party bank; bank account under your own name (same name as your StraitsX account).

• Third-party transfers (including from business accounts) will be rejected, and funds will be returned.

• Only FAST transfers are supported. Other methods (e.g., Funds Transfer and GIRO) are not accepted.

6. Once the transfer is completed, your funds will be credited to your account within 5-10 minutes. Your balance will automatically be reflected in XSGD.

What to do if the transaction is Pending?

If your transfer shows as pending or blocked on your transaction overview, here’s what you can do:

• Double-check that the transfer was made from your own bank account (same name as your StraitsX account).
• Ensure you used the exact details provided in the transfer instructions.

If everything seems in order but your funds have not arrived after 10 minutes, please contact our Customer Support Team by filling out and submitting this form.